Roadside Assistance in Gilbert, AZ
You’re driving down Val Vista Drive and your tire goes flat. Or you come out of Costco and your battery’s dead. Maybe you locked your keys in the car at San Tan Village. None of these are full-blown emergencies, but every one of them stops your day cold. You’re stuck, you’re frustrated, and you need someone who can actually help — not a call center three states away reading from a script.
Thompson’s Auto Repair & Towing provides complete roadside assistance across Gilbert and the East Valley. We handle jump starts, flat tire changes, car lockouts, fuel delivery, and minor mechanical help right where you’re stranded. Our goal is to get you back on the road as fast as possible. And when a roadside fix isn’t enough? We’re also a full auto repair shop, so we can tow your vehicle in and handle whatever’s actually wrong with it. No middleman, no second phone call, no waiting around for another company.
Why Choose Thompson’s for Roadside Assistance
Most roadside assistance services are dispatch-only operations. They take your call, send whoever’s available in the area, and hope for the best. The driver who shows up might be great or might be some guy who just started last week. You never know what you’re going to get.
Thompson’s is different. We’re a local company — been right here in Gilbert for more than 30 years. When you call us, you’re talking to our dispatcher, and the driver who shows up works for us. Bryan Vivian, the owner, has built a team of experienced operators who know the East Valley roads and know how to solve problems on the spot.
The real advantage, though, is what happens when the roadside fix isn’t enough. Say our tech comes out to jump your battery and discovers it’s not the battery — it’s the alternator. With most roadside services, you’re now stuck making a second call to a tow company and a third call to find a shop. With Thompson’s, our tech calls in a tow truck from our fleet, your car goes straight to our repair bay, and our mechanics handle it from there. One company, start to finish.
That seamless connection between roadside service and full repair is something the AAA model and the insurance add-on plans simply can’t match. They’re brokers. We’re the actual people doing the work.
How Roadside Assistance Works
Call us at 480-418-9206 and tell us what’s happening. Our dispatcher will ask where you are and what the problem seems to be. Based on that, we’ll send a truck equipped to handle it.
Our technician arrives. Typical response time within Gilbert is 20-30 minutes. The tech assesses the situation, confirms the issue, and gets to work.
We fix it on the spot if we can. Dead battery? We jump it. Flat tire? We put on your spare. Locked out? We get you back in. Out of gas? We bring some. Most roadside calls are resolved right there, and you drive away.
If it needs more than a roadside fix, we handle that too. Sometimes what looks like a simple problem turns out to be bigger. If your car needs a tow and a trip to the shop, we take care of that seamlessly — no extra calls, no extra waiting. Your vehicle goes straight to our repair bay.
When You Need Roadside Assistance
Our roadside service covers the problems that catch Gilbert drivers off guard:
- Dead battery — Extreme Arizona heat kills batteries faster than cold weather. If yours dies in a parking lot or at home, we’ll jump it or determine if it needs replacing.
- Flat tire — Nails, screws, and road debris on Gilbert roads cause flats daily. We’ll swap on your spare and get you moving.
- Lockout — Keys in the car, broken key fob, smart key won’t unlock — we’ve seen it all and we can get you back in.
- Out of fuel — Gas gauge broken, forgot to stop, or just misjudged the distance. We’ll bring enough fuel to get you to a station.
- Minor mechanical issues — Loose battery cables, overheating that just needs coolant, or a belt that slipped off — sometimes a quick fix on the roadside saves a tow.
Service Areas
Thompson’s roadside assistance covers Gilbert and the broader East Valley:
- Gilbert: Power Ranch, Agritopia, Val Vista Lakes, Morrison Ranch, Seville, San Tan Village area, Heritage District, and every neighborhood in town
- Chandler, Mesa, Queen Creek, San Tan Valley
- Tempe, Scottsdale, and east Phoenix
- Major roads: Loop 202 Santan, US 60, Loop 101, Gilbert Road, Val Vista Drive, Higley Road, Power Road, Baseline, Guadalupe
Frequently Asked Questions
How is Thompson’s roadside assistance different from AAA?
AAA is a membership club that contracts with whoever’s available in your area. Thompson’s is the actual service provider — local, experienced, and accountable. Plus, we’re also an auto repair shop. If your car needs more than a roadside fix, we handle the tow and the repair. AAA can’t do that.
Do I need a membership or subscription?
No. Thompson’s roadside assistance is pay-as-you-go. You call, we come, you pay for the service rendered. No monthly fees, no annual memberships, no waiting for enrollment to kick in.
What if you can’t fix my car on the roadside?
Then we tow it. Our trucks are always ready to go, and your car comes right to our repair shop. You don’t have to arrange anything separately — it’s all handled in the same call.
How much does roadside assistance cost?
It depends on the service. A jump start costs less than a tow. A lockout costs less than a tire change. We’ll give you the price when you call, before we dispatch — no hidden fees, no surprises when the job is done.
Do you help with motorcycles, RVs, or trailers?
Yes. Our roadside assistance isn’t limited to cars. We can help with motorcycles, small RVs, and trailers too. Let us know what you’ve got when you call so we send the right equipment.
Stuck? Call Thompson’s.
You don’t need to sit on the side of the road wondering what to do next. Thompson’s Auto Repair & Towing has been helping Gilbert drivers with roadside emergencies for over 30 years. Whatever the problem is, we’ll either fix it on the spot or bring your car to our shop and fix it there.
Call 480-418-9206 for roadside assistance in Gilbert, AZ. We’re here 24/7.