Gilbert Towing & Roadside Assistance FAQ

Towing costs vary depending on the distance, vehicle size, and type of service. A standard light-duty tow within Gilbert typically starts in the $75–$150 range. Heavy-duty towing and long-distance tows cost more. We always give you an upfront price before we dispatch so there are no surprises on the bill.

Within Gilbert, our average response time is 30 to 45 minutes. During heavy traffic or if you’re in a more remote area like San Tan Valley, it might take a bit longer. We always send the closest available truck and give you an honest ETA when you call.

Yes — 24 hours a day, 7 days a week, 365 days a year. Breakdowns don’t wait for business hours, and neither do we. Holidays, weekends, 3 AM — we answer the phone and send a truck.

Our home base is Gilbert, AZ, and that’s where we have the fastest response times. We also serve Chandler, Mesa, Queen Creek, San Tan Valley, Tempe, Scottsdale, and the greater Phoenix metro area. If you’re in Maricopa County, we can probably get to you.

We accept cash, all major credit cards, and debit cards. Payment is collected after the service is complete, and we’ll provide a receipt for your records or insurance claims.

We provide all the documentation and itemized receipts you need to file a claim with your insurance provider. We don’t bill insurance companies directly, but we make the paperwork straightforward so you can submit it yourself without hassle.

Yes. Flatbed towing is the safest method for transporting vehicles because all four wheels are off the ground. We use flatbed trucks for luxury cars, EVs, all-wheel-drive vehicles, lowered vehicles, motorcycles, and anything with significant damage that shouldn’t be towed on its wheels.

Absolutely. Electric vehicles must be transported on a flatbed to avoid damaging the electric motor and battery pack. We follow manufacturer towing guidelines for Tesla, Rivian, and all other EV makes. Your vehicle’s drivetrain stays protected during the entire tow.

Yes. We have specialized equipment for motorcycle transport, including wheel chocks and soft straps that secure your bike without scratching paint or chrome. We handle cruisers, sportbikes, touring bikes, and everything in between.

Stay safe and call us at 480-418-9206. Our technicians can unlock most vehicle makes and models without causing any damage. Don’t try to break in yourself — you’ll risk damaging the lock, triggering the alarm, or worse.

Yes — we’ll tow your vehicle to any destination you choose. That said, since Thompson’s is also a full-service auto repair shop, you’re welcome to have us tow it to our facility and fix it all in one place. Your call.

If it’s a dead battery, we can come out and jump-start it. If it’s something else keeping the car from starting (bad starter, fuel issue, etc.), we may need to tow it to our shop or your preferred mechanic for a proper diagnosis.

Yes. We respond to accident scenes 24/7, working alongside law enforcement to safely clear and transport vehicles. We can tow your car to our shop, a body shop, or any other location you specify. We also handle debris cleanup at the scene.

Over 30 years. Owner Bryan Vivian started the business in the mid-1990s and has been serving the Gilbert and East Valley community ever since. We combine decades of hands-on experience with modern equipment and genuine care for our customers.

Yes — that’s actually what makes us different from most towing companies. Thompson’s Auto Repair & Towing is a full-service repair shop. We handle diagnostics, engine repair, brake service, AC systems, electrical work, and general maintenance. When we tow your car, we can fix it too — all under one roof.

Yes. Our fleet includes heavy-duty wreckers designed to handle commercial trucks, box trucks, RVs, buses, and construction equipment. If it’s too big for a standard tow truck, we have the equipment to move it.

A winch-out is when your vehicle is stuck somewhere — a ditch, sand, mud, or off the side of the road — and needs to be pulled free before it can be driven or towed. We use heavy-duty winch equipment to safely extract your vehicle without causing additional damage. This is a common service during Arizona’s monsoon season.

Yes. While most of our work is local, we also handle long-distance tows throughout Arizona. Call us at 480-418-9206 and we’ll give you an upfront quote based on the distance and vehicle type.

Yes. Thompson’s Auto Repair & Towing carries full commercial liability insurance that covers all vehicles in our care. Your vehicle is protected from the moment we hook up until we deliver it to your chosen destination.

No problem. We have trucks designed for tight spaces, narrow lanes, and parking structures. When you call, let our dispatcher know the situation and we’ll send the right truck for the job. We’ve handled just about every tight-space scenario in Gilbert’s shopping centers, apartment complexes, and downtown areas.