24/7 Emergency Towing in Gilbert, AZ
Your car doesn’t care what time it is when it decides to quit. The engine sputters out on the Loop 202 Santan during rush hour. Your transmission gives up in a grocery store parking lot at 10 PM. A belt snaps while you’re driving home from dinner in downtown Gilbert. When that happens, you need a tow truck — not tomorrow morning, not during business hours, but right now.
Thompson’s Auto Repair & Towing runs emergency towing service 24 hours a day, 7 days a week, 365 days a year across Gilbert and the East Valley. We’ve been doing this for over 30 years, and we understand that a breakdown is more than an inconvenience — it disrupts your entire day. That’s why we dispatch fast, communicate clearly, and get your vehicle off the road as quickly as possible. And here’s what really sets us apart: we’re not just a tow company. We’re a full-service auto repair shop. So when your car arrives at our lot, our mechanics can start diagnosing the problem right away instead of you having to arrange a second trip to a shop.
Why Choose Thompson’s for Emergency Towing
There’s no shortage of tow companies in the Gilbert area. Plenty of them will answer the phone at 2 AM. But most of them just drop your car in a lot and leave you to figure out the rest. Thompson’s is different because we close the loop.
Bryan Vivian started this business with a straightforward belief: people shouldn’t have to deal with multiple companies when their car breaks down. You call Thompson’s, we tow your vehicle, and our mechanics get to work fixing whatever went wrong. One phone call. One company. One invoice. It’s that simple, and it saves you time, money, and a whole lot of frustration.
Our drivers know Gilbert inside and out. They know the fastest routes during rush hour on Gilbert Road. They know the tricky spots along Val Vista Drive where people tend to pull over. They know how to navigate the construction zones that seem to pop up every month around San Tan Village. That local knowledge means faster response times and fewer complications when you’re stuck on the side of the road.
We also keep our fleet maintained and our equipment modern. Our trucks handle everything from compact cars to full-size pickups, and we carry the tools to manage wheel-lift tows, flatbed loads, and even winch-outs when vehicles are stuck in awkward spots.
How Emergency Towing Works
When you call Thompson’s at 480-418-9206, here’s what happens:
Step 1: You tell us what’s going on. Where are you? What happened? Is the vehicle in a safe spot or blocking traffic? We ask a few quick questions to understand the situation and dispatch the right truck.
Step 2: We give you an honest ETA. No vague “we’ll be there soon” promises. Based on where you are and what’s available, we give you a real timeframe — usually 20-30 minutes within Gilbert proper.
Step 3: Our driver arrives and assesses the situation. Sometimes a quick roadside fix can get you moving again. Dead battery? We can jump it. Flat tire? We can swap on a spare. If the problem is bigger than that, we load your vehicle and transport it safely.
Step 4: Your vehicle goes to our shop. Unless you request a different destination, your car comes to Thompson’s Auto Repair where our mechanics can take a look first thing. No waiting for shop availability elsewhere — you’re already in the queue.
Step 5: We call you with the diagnosis and a quote. No surprise repairs. No work without your approval. We tell you what’s wrong, what it costs to fix, and let you decide.
When You Need Emergency Towing
Emergency towing isn’t just for dramatic breakdowns. Here are the situations where Gilbert drivers call us most often:
- Mechanical failure on the highway — Engine overheating, transmission problems, or serpentine belt failures on the Loop 202 or US 60
- Won’t start after work or shopping — You come back to your car and it just won’t turn over. Could be the battery, starter, alternator, or something deeper.
- Strange noises or warning lights — If your car is making grinding sounds or the check engine light is flashing (not just on — flashing), it’s safer to tow it than risk further damage.
- After-hours breakdowns — The shops are closed, it’s dark, and you need your car moved somewhere safe until morning. We handle plenty of these.
- Accidents and collisions — After a wreck, you need your vehicle towed to a repair facility. We work with law enforcement and insurance companies to make this seamless.
- Vehicle won’t shift or steer properly — Driving a car with a failing transmission or power steering failure is dangerous. Don’t push it — call for a tow.
Service Areas for Emergency Towing
Our emergency towing crews cover a wide area from our Gilbert base. We respond quickly to calls throughout:
- Gilbert neighborhoods: Power Ranch, Agritopia, Val Vista Lakes, Morrison Ranch, Seville, San Tan Village area, Heritage District, Cooley Station, Lindsay/Guadalupe corridor
- Chandler: Ocotillo, downtown Chandler, Chandler Fashion Center area
- Mesa: Superstition Springs, Red Mountain, east and southeast Mesa
- Queen Creek and San Tan Valley
- Tempe: South Tempe, ASU area, I-10/US 60 interchange
- Scottsdale: South Scottsdale and neighboring areas
- Phoenix: Ahwatukee, east Phoenix
Major roads and highways in our coverage area include the Loop 202 Santan Freeway, US 60 Superstition Freeway, Loop 101 Price Freeway, Gilbert Road, Val Vista Drive, Higley Road, and Power Road.
Frequently Asked Questions
How quickly can you get to me in an emergency?
Within Gilbert, our typical response time is 20-30 minutes. During heavy traffic or if we’re handling multiple calls, it might take a bit longer, but we’ll give you an honest ETA when you call. We don’t make promises we can’t keep.
What does emergency towing cost?
The cost depends on a few things: where you are, where the vehicle is going, the type of vehicle, and the complexity of the tow. We give you a quote before we start, so there are no surprises. We don’t jack up prices just because it’s 3 AM.
Will my insurance cover the tow?
Many auto insurance policies and roadside assistance plans (like AAA) cover towing. We can work with your insurance company directly in many cases. Check your policy or call your insurer — and if you’re not sure, ask us when you call. We deal with insurance companies every day.
Can you tow my car to a different shop instead of yours?
Absolutely. We’ll take your vehicle wherever you want. That said, most customers choose to have us handle the repair too — it saves time and you skip the whole “find a mechanic” step. But it’s your car and your choice.
What if I break down on the freeway?
Stay in your vehicle with your seatbelt on if you can. Turn on your hazard lights. If it’s safe to exit, move away from traffic. Then call us. Our drivers handle freeway recoveries regularly and know how to work safely in those high-traffic situations. We coordinate with ADOT and DPS when needed.
Don’t Wait on the Side of the Road
A breakdown is stressful enough without worrying about who to call. Thompson’s Auto Repair & Towing has been the go-to emergency towing service in Gilbert for three decades. We answer the phone, we show up fast, and we fix the problem — not just move it somewhere else.
Call Thompson’s right now at 480-418-9206. We’re available 24/7, every single day of the year.