Our Commitment to Your Privacy
At Tow Gilbert, operating under Thompson’s Auto Repair & Towing, we’ve been serving the Gilbert, AZ, and broader East Valley community for over 30 years. Our business is built on trust, and that includes how we handle your personal information. This Privacy Policy explains what we collect, how we use it, and what we do to keep it safe.
Information We Collect
When you contact us for towing or roadside assistance, we collect the information necessary to provide you with service:
Information You Provide Directly
- Contact Information: Your name and phone number, so our dispatchers and drivers can communicate with you about your service request.
- Location Details: Where you need service (address, cross streets, highway mile marker) and where you’d like your vehicle delivered. This helps us reach you quickly — typically within our average response time.
- Vehicle Information: Make, model, year, color, and license plate number, so we can identify your vehicle and send the right equipment.
- Service Details: Description of the problem (flat tire, dead battery, lockout, accident, mechanical breakdown) so our team arrives prepared.
- Payment Information: When you pay by credit or debit card, we process payment information securely. Cash payments do not require personal financial data.
Information Collected Through Our Website
Our website uses standard analytics tools to understand how visitors use the site. This includes non-personally identifiable data like pages visited, time on site, device type, and browser. This helps us improve the website experience for all visitors.
How We Use Your Information
- Service Dispatch: To send the right truck and equipment to your location quickly.
- Communication: To provide updates on estimated arrival time and service status.
- Payment Processing: To securely process your payment via your chosen method.
- Customer Support: To respond to follow-up questions or concerns about service.
- Service Improvement: To analyze common service requests and improve our operations.
Information Sharing
We do not sell your personal information to third parties. Period.
We may share limited information in the following circumstances:
- Payment Processors: Necessary payment data shared with secure payment processing services to complete transactions.
- Insurance Companies: If you request that we provide documentation for an insurance claim, we will share relevant service and vehicle details.
- Legal Requirements: If required by law, subpoena, court order, or to protect the safety of our customers, employees, or the public.
- Emergency Services: In situations involving safety risks, we may share your location with police, fire, or medical responders.
Data Security
We use reasonable physical, electronic, and administrative safeguards to protect your information. Electronic payment data is processed through secure, encrypted channels. While no system is 100% secure, we take commercially reasonable steps to protect data in our care.
Cookies
Our website uses cookies — small text files stored on your device — to analyze traffic and improve user experience. These cookies collect anonymous data about how the site is used. You can configure your browser to refuse cookies, though some website features may not function properly if you do.
Your Rights
You have the right to know what personal information we have about you. You may request access to, correction of, or deletion of your data by contacting us directly. We will respond to your request promptly and in accordance with applicable laws.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the “Last Updated” date below. We encourage you to review this page periodically.
Contact Us
Questions about this policy? Contact us:
Tow Gilbert (Thompson’s Auto Repair & Towing)
Phone: 480-418-9206
Gilbert, AZ
Last Updated: February 5, 2026